1. If I don’t know my partner’s IP and password, how can I get access to his computer?
Netman is a kind of remote access software that is certificated, rather than hacker software. When running Netman on both sides, you will see the local IP and password on the program window. Get your partner’s IP and password, then you can take control over his computer. It primary aims at facilitating management and supervision of your PC when you are outside, rather than empowering to invade others’ PC. If you register (for free), and logon on you PC, then you can manage your PC anywhere on the Internet just by entering the account number instead of IP.If your purpose is to supervise the staff’s performance or keep an eye on your children when they are using computer, we strongly suggest you use the business version, because the business version can meet your unaware supervision.
2. I wanna control my PC at home, but the password changes every time Netman logs on. How to solve this problem?
Register a member account, then you will get a permanent virtual IP and custom password. A member account (free) is equal to a virtual IP that can be inputted in the right textbox (remote), which enables you to take care of your PC anywhere on the Internet.
3 Why the wallpaper of the controlled computer cannot return to what it was after the remote control action?.
In order to reduce null data and speed up transmission, it’s tacitly set to remove wallpaper during the control action. Once the connection stops, it will recover automatically. Sometimes some setting of the computer or the intrusion of virus, or something unexpected may cause it not recovered. But it will be back to normal when you have the computer restart, or reset the wallpaper manually.? If you are a supreme member, you can select whether to remove it when controlling the remote computer, but of cause it will greatly lower the speed.
4. Why I cannot get access to some computers? How to solve this problem?
1). At first you should check if you’ve got the right IP and password. Every time Netman logon, or relogon, the password changes. Please make sure if you’ve got the right IP and password.
2). If you are using proxy server, you cannot get connected to your partner neither. In this situation, you may tell partner your IP and password, and let him take the initiative to connect to you. If he can succeed in connecting you, then he can switch to you by clicking the button “”on the top menu.
3). Netman supports simple proxy. 90% route supports simple proxy except for some specific types that don’t support simple proxy. If you happen to be using this kind of route, you are not able to get connected. However, if you’ve got a member account, program will transit automatically data through our server when it cannot connect the other part successfully at the first try.
4). If the connection quality between you and your partner is inferior, then you might probably fail to connect to your partner. In this situation, you may try “file management”.
5. Why sometimes it’s fast, sometimes slowly?
Netman is a kind of P2P software. After you’ve connected to each other successfully, the transmission is just between you (peer to peer), so the speed is totally subject to the Internet between you. The same as the case that we access to the same website, sometimes fast, while sometimes very slowly.
It will be at different speed to connect to different computer. It’s possible to connect to the computer far away (for example in Beijing) faster than the one next to you. That means if you feel it’s slow it might because you access to the Internet in different ways. (say, CNC & ChinaTelecom; Cable $ DSL)
Usually traffic is heavier at night than during the day. So you may feel faster to get connection during the day.
6. I’ve reset the hotkey, but it doesn’t work.
You need to rerun the program to activate the new-set hotkey.
7. I’ve set to auto login in “Option—Member login—remember me”.? Why the program still login automatically as a free user?
Please check if you’ve marked the option “member login” in “Settings— Normal”.
8. How to send the action Ctrl+Alt+Del to your partner?
When you are in the view of partner’s desktop, right-click the small pattern on the top left corner, you will find a submenu of Ctrl+Alt+Del. Of course, it works only if your partner set to start computer by service.
9. Where will my screenshot be saved?
It will be saved to the file name “screenphoto” under the same directory of the program.
10. Why I can’t open the saved screen record file?
You must view this kind of file by using a dedicated player we provide. Only the supreme member can get this player. Supreme member please contact us to get it.
11. What’s the meaning of “run your program remotely” under the Settings menu?
If you mark this option, then your partner can run remotely on your computer your files when you are in the file transfer session.
12. why the keyboard input cannot be sent to the other side?
1). If you’ve blocked partner’s keyboard, then your input turns in vain. So you have to unlock it on the top menu.
2). We suggest you use full screen and choose your input type.
3). It requires high connection speed when transferring keyboard’s action.
13. I found it difficult to input Chinese on the other side?
We suggest you use full screen, then control the cursor and choose your input type, do whatever you do on your PC.
14. What’s the function of “file manage”?
For the sake of security, you can choose several files or folders that you want to share. By this setting, partner can only access to the files you set to share. This is a security precaution preventing your data from being stolen.
15. What’s the function of “autodial”?
If you want your PC dial when your computer logon, you have to set autodial, and mark “start by service” in “Settings”. But what if your computer is logoff? ?With Netman computer starter (hardware), you can start your computer by dialing an appointed phone number, which enables you to remotely start computer and take control over it.
”on the top menu
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